GUEST DIRECTORY
WELCOME TO THE MERCURE HOTEL FRANKFURT CITY FAIR
We wish you a pleasant stay in our house. This guide contains useful information about our house and enables you to quickly find your way around our versatile services. We are happy to assist you if you need more information and hope to see you again soon.
Sincerely,
Nihal Samarasinha
executive Director
HOTEL A-Z
– A –
ACCOR HOTELS
www.accorhotels.com
AIRPORT
The International Airport is app. 12.5 km away from the hotel and has good
connections with public transportation or taxi. Please contact the reception
for further information.
ARRIVAL/CHEC K-IN
Your room is available from 3 pm.
– B –
BABYSITTER
Babysitter service can be arranged through the reception. Telephone: 200
BANKS
There are several banks around the hotel. Please contact the reception
for further information.
BAR
Our lobby bar is open 24 hours.
BATHROBE
Bathrobes are available at the reception. Telephone: 200
BICYCLES
You can contact the reception for rental bicycles close by. Telephone: 200
BREAKFAST
Weekdays from 6.30 am till 10 am, weekend from 7 am till 10.30 am in the
breakfast room on the ground floor.
BUS
The next bus stop is only 250 meters away.
– C –
CAR RENTAL
Our reception staff will be glad to assist yo with car rental reservations.
Telephone: 200
CHEC K-OUT
The room is available for you until 12 noon. If you wish to check out later,
please contact reception. Telephone: 200
CHEQUES
You may pay your bill with Traveller’s checks. Personal checks are not
accepted.
CHURCH SERVICES
Please contact the reception. Telephone: 200
COT
Please consult the reception. Telephone: 200
CREDIT CARDS
Euro/MasterCard, Diners Club, Visa, American Express and JCB are
accepted.
– D –
DOCTOR
You can find information about various doctors at the reception.
Telephone: 200
DRUGSTORE / PHARMACY
The nearest pharmacy is located in the main train station (Hauptbahnhof).
Reception will be glad to give you information about the emergency
pharmacy
service.
Telephone: 200
DRY CLEANER’S
Please contact the reception. Telephone: 200
– E –
EVENTS/TICKET SERVICE
Reception will be glad to give you information about the current program.
Telephone: 200
EXCURSIONS
Bookings and information at reception. Telephone: 200
– F –
FAXES
Our reception staff will be glad to help you if you wish to send faxes.
Telephone: 200
FIRE EXTINGUISHER
Fire extinguishers are available on every floor. Please follow the signs.
FLO WERS
The next flower shop is only 250 meters away from the hotel.
FREE WI-FI
Free Wi-Fi is available throughout the hotel. Please log in using the access
data you received from the reception upon arrival.
– H –
HAIRDRESSER
You can contact the reception for hairstylists close by. Telephone: 200
HOSPITAL
You can contact the reception for hospitals close by. Telephone: 200
HOUSEKEEPING
Please contact the reception. Telephone: 200
– I –
IRONING SERVICE
We will be pleased to bring an iron to your room. Telephone: 200
– L –
LAUNDRY SERVICE
Please contact the reception for laundry service. Telephone: 200
LETTERS
You can mail your letters through the reception. Stamps are available.
LOST AND FOUND
Please consult reception. Telephone: 200
LU GGAGE STOR AGE
Please consult reception. Telephone: 200
– M –
MAPS
Citymaps are available at reception.
MEET INGS & CO NFERENCES
The hotel does not have any meeting or conference rooms.
You can contact the reception for any off-site offers.
MERCURE QUALITY GUARANTEE
Committed to quality. We’re there for you at any time, just dial 2424.
MONEY EXCHANGE
Please consult reception. Telephone: 200
– N –
NEWSPAPERS/MAGAZINES
You can find the daily newspaper in the lobby.
– O –
OUTSIDE LINE
Please dial “0” for a dial tone.
– P –
PARKING
You can use the hotel’s parking garage. Please contact the reception for
further information.
Telephone: 200
PHOTOCO PIES
Cost per page is 0,25 €. Please consult reception. Telephone: 200
POST OFFICE
Please feel free to hand in your mail to reception.
– R –
RADIO
There are several radio stations available on your TV set.
RAILWAY STATION
The main train station is at 3 minutes walking distance from
the hotel.
RECE PTION
You can contact our reception any time. Telephone: 200
RESTAURANT
You can contact the reception for information on restaurants close by.
Telephone: 200
– S –
SAFE
Please use your inroom safety box for your valuables during your stay.
SAUNA/SOLARIUM
You can contact the reception for sauna or solarium locations close by.
Telephone: 200
SHAVING KITS
Shaving kits are available free of charge at the reception.
SHOE CLEANING MACHINE
You can use our shoe cleaning machine any time in the lobby.
SHOPPING
You can contact the reception for shopping areas close by. Telephone: 200
SPORTS
You can contact the reception for any sports offers close by. Telephone: 200
SWIMMING POOL
You can contact the reception for swimming pools close by. Telephone: 200
– T –
TAXI
Please consult reception.
Telephone: 200
TELEPHONE
International dialling codes:
Austria +43
Luxembourg +352
Spain +34
Belgium +32
Netherlands +31
Switzerland +41
France +33
Portugal +351
UK +44
Greece +30
Rep. of Ireland +353
USA +1
Italy +39
Our rate per unit is 0.39 €. The duration of a unit may vary for each country. Please note that calls to mobile phone networks and to destinations outside Germany may incur substantial charges.
TO BACCO PRODUCTS
You can buy tobacco products in the shops opposite the hotel.
TO ILETR IES
Please contact the reception. Telephone: 200
– T –
WAKE-UP CALL
If you’d like to order a wake-up call, please contact the reception.
Telephone:
200
NO SMOKING ROOM
Smoking in the room is strictly prohibited.
In case of disregard we are obliged to charge you 950, – € for the costs of the fire brigade, cleaning and technical maintenance of the fire alarm system.
EXTINGUISHERS
Fire extinguishers are available on each floor. Please note the signs.
W-Lan Anleitung:
Klimaanlage einstellen